Returns & Exchanges

At RAVPower, we stand behind the quality of our power banks and charging solutions with a 30-day money-back guarantee for any reason. If you are not completely satisfied with your purchase, we are here to help you with a seamless return or exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and the reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the item in its original packaging, including all accessories, cables, and manuals that were included in the initial shipment.

• 3.
  Ship the Product

  Affix the provided shipping label or send the package to our designated return center, ensuring you keep the tracking information for your records.

• 4.
  Receive Refund or Replacement

  Once our technicians inspect the returned device, we will process your full refund or ship out a replacement unit within 5-7 business days.