Frequently Asked Questions
Everything you need to know about your RAVPower experience.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
Does RAVPower offer a warranty on its products?
Yes, we offer an 18-month limited warranty on all power banks, chargers, and cables. You can extend this warranty by an additional 12 months by registering your product on our website.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging for a full refund within 30 days of delivery.
Are RAVPower portable chargers safe for air travel?
Most of our power banks under 100Wh (approximately 27,000mAh) are compliant with FAA regulations and can be carried in your carry-on luggage. Always check with your airline for specific restrictions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay for a secure and seamless checkout experience.
How do I track my package after it has shipped?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.